RETURNS POLICY 

Last Updated: 24.03.2026.

• 1. Cancellation Rights

  • UK consumers can cancel orders within 14 days of receiving goods.

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  2. Returns

  • Must be returned unused and in original packaging.

  • Return within 14 days of cancellation notification.

  • Customers cover return shipping unless the item is faulty.

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  3. Refunds

  • Refunds processed within 14 days of receiving returned goods.

  • Original payment method used for refunds (Stripe).

  • Standard delivery costs refunded if applicable.

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  4. Faulty or Incorrect Items

  • Contact us within 30 days for repair, replacement, or refund.

  • We cover return shipping in these cases.

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  5. Non-Returnable Items

  • Personalised/hygiene items

  • Perishable goods

  • Digital downloads once accessed

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  6. GDPR & Data Use

  Return requests involve the processing of your personal data (name, address, email) solely for processing returns and refunds. Data is handled in accordance with GDPR.

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  7. Contact Information

  COOKTRONICS LTD
  Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
  Company No.: 17105613
  Email: info@cooktronics.me