RETURNS POLICY 

Last Updated: 24.03.2026.

  • 1. Cancellation Rights

    • UK consumers can cancel orders within 14 days of receiving goods.

    2. Returns

    • Must be returned unused and in original packaging.

    • Return within 14 days of cancellation notification.

    • Customers cover return shipping unless the item is faulty.

    3. Refunds

    • Refunds processed within 14 days of receiving returned goods.

    • Original payment method used for refunds (Stripe).

    • Standard delivery costs refunded if applicable.

    4. Faulty or Incorrect Items

    • Contact us within 30 days for repair, replacement, or refund.

    • We cover return shipping in these cases.

    5. Non-Returnable Items

    • Personalised/hygiene items

    • Perishable goods

    • Digital downloads once accessed

    6. GDPR & Data Use

    Return requests involve the processing of your personal data (name, address, email) solely for processing returns and refunds. Data is handled in accordance with GDPR.

    7. Contact Information

    COOKTRONICS LTD
    Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
    Company No.: 17105613
    Email: info@cooktronics.me